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Troubleshooting Agent by Pluno

Troubleshooting Agent by Pluno

Debugs customer issues before engineers do

0upvotes
Launched May 6, 2026
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About Troubleshooting Agent by Pluno

Troubleshooting Agent by Pluno is an innovative AI-powered support tool designed to streamline customer issue resolution. It integrates seamlessly with your existing tech stack, including codebases, databases, Sentry, session recordings, logs, and over 3,000 other tools. By analyzing these sources end-to-end, it identifies root causes, gathers evidence, and even proposes potential fixes—saving engineers countless hours of manual investigation. This allows support teams to deliver faster, more accurate solutions without pulling engineers away from critical development work. Its ability to act as a troubleshooting teammate makes it a valuable asset for SaaS companies aiming to enhance customer success and reduce escalations.

Screenshots

Troubleshooting Agent by Pluno screenshot 1
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Troubleshooting Agent by Pluno screenshot 6

Pros

  • ✓Automates complex root cause analysis across multiple tools and data sources
  • ✓Reduces support ticket resolution time significantly
  • ✓Empowers support teams to handle issues independently
  • ✓Integrates with a wide range of platforms and tools
  • ✓Provides clear evidence and suggested fixes to engineers

Cons

  • ✗Pricing details are not explicitly disclosed, potentially costly for small teams
  • ✗Dependent on integration with existing tools and systems
  • ✗May require initial setup and configuration time

Use Cases

1Automated troubleshooting for SaaS application bugs
2Reducing escalations by enabling support teams to resolve issues independently
3Root cause analysis for complex customer-reported problems
4Proactive issue detection through log and session analysis
5Supporting onboarding and training with automated issue investigation
6Enhancing customer success by faster issue resolution

Pricing

Likely operates on a subscription-based model, possibly with tiered plans depending on usage and integrations, but specific pricing details are not publicly available.

Quick Info

Category🎧 Customer Support
Upvotes0
Comments1
Launched5/6/2026

Topics

Customer SuccessCustomer CommunicationArtificial Intelligence

Alternatives

•Sentry
•LogRocket
•New Relic
•Datadog
•Rollbar

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