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That Was AI

That Was AI

AI phone support that works like a human, for Shopify brands

0upvotes
Launched July 22, 2026
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About That Was AI

That Was AI is an innovative AI-powered phone support solution specifically designed for Shopify brands looking to enhance customer service. It mimics human-like interactions, answering customer calls and performing a wide range of support actions such as updating orders, changing shipping addresses, processing cancellations and refunds, creating support tickets, and transferring calls to human agents when necessary. Its quick setup process allows businesses to implement the system within minutes, making it a practical choice for busy e-commerce teams seeking to streamline customer communication without sacrificing quality. By integrating seamlessly with Shopify, That Was AI offers a scalable, efficient, and cost-effective way to handle high call volumes, improve customer satisfaction, and reduce support workload.

Screenshots

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Pros

  • ✓Human-like AI interaction providing a natural customer experience
  • ✓Quick and easy setup process, minimizing onboarding time
  • ✓Automates a wide range of support tasks, reducing manual workload
  • ✓Seamless integration with Shopify platforms
  • ✓Transfers calls to human agents when necessary for complex issues

Cons

  • ✗Limited information on customization options and AI accuracy
  • ✗Potential limitations in handling highly complex or nuanced inquiries
  • ✗No publicly available pricing details, which could affect budget planning

Use Cases

1Handling incoming customer calls for order updates and inquiries
2Processing cancellations and refund requests automatically
3Updating shipping addresses and order details on the fly
4Creating support tickets from customer calls for follow-up
5Transferring difficult calls to human support agents
6Reducing wait times and improving overall customer satisfaction for Shopify stores

Pricing

Likely operates on a subscription-based model with tiered plans, possibly including a free trial or basic tier, and paid plans starting around a few hundred dollars per month depending on call volume and features.

Quick Info

Category🎧 Customer Support
Upvotes0
Comments1
Launched7/22/2026

Topics

Customer CommunicationArtificial IntelligenceE-Commerce

Makers

Akshay Solanki

Akshay Solanki

Alternatives

•Gorgias
•Zendesk Talk
•Re:amaze
•Shopify Ping
•Aircall
View all That Was AI alternatives →

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