Helply

Helply

65% AI resolution rate in 90 days, or you pay nothing

330upvotes
Launched February 3, 2026

About Helply

Helply is an innovative AI-powered support agent designed to automate and resolve customer support conversations efficiently. By working closely with a dedicated AI support engineer, Helply aims to achieve a 65% resolution rate within 90 days—guaranteed or the customer pays nothing. It seamlessly handles end-to-end support interactions, takes actionable steps, and integrates directly with help desk systems, providing full context and source citations to ensure transparency and accuracy. This makes Helply ideal for SaaS companies, customer success teams, and organizations seeking to reduce support workload while maintaining high service quality. Its unique proposition lies in its performance guarantee and personalized approach, combining advanced AI capabilities with dedicated human oversight for optimal results.

Screenshots

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+2 more screenshots

Pros

  • High AI resolution rate target with a performance guarantee
  • End-to-end support automation that takes real actions
  • Deep integration with help desk systems for seamless workflows
  • Provides full support context and source citations for transparency
  • Personalized 1-on-1 work with a dedicated AI support engineer

Cons

  • Relies on a dedicated support engineer, which may involve onboarding time
  • Performance guarantee could vary based on support complexity
  • Potentially higher costs for personalized AI support services

Use Cases

1Automating customer support tickets in SaaS platforms
2Reducing support team workload by handling routine inquiries
3Providing consistent support resolution with full context
4Escalating complex issues with detailed source citations
5Onboarding new support staff with AI-generated resolutions
6Improving customer satisfaction through faster, reliable responses

Pricing

Likely operates on a performance-based or subscription model, with a focus on delivering a specific resolution rate. Exact pricing details are not publicly specified, but it may include tiered plans based on support volume or level of dedicated AI support.

Quick Info

Upvotes330
Comments86
Launched2/3/2026

Topics

Customer SuccessSaaSArtificial Intelligence

Alternatives

Zendesk Answer Bot
Ada Support
Freshdesk AI Support
Ultimate.ai
DigitalGenius

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