That Was AI vs Mailero
Side-by-side comparison of features, pros & cons, pricing, and community votes (2026).
🏆 Mailero leads with 148 upvotes
AI phone support that works like a human, for Shopify brands
That Was AI is an innovative AI-powered phone support solution specifically designed for Shopify brands looking to enhance customer service. It mimics human-like interactions, answering customer calls and performing a wide range of support actions such as updating orders, changing shipping addresses, processing cancellations and refunds, creating support tickets, and transferring calls to human agents when necessary. Its quick setup process allows businesses to implement the system within minutes, making it a practical choice for busy e-commerce teams seeking to streamline customer communication without sacrificing quality. By integrating seamlessly with Shopify, That Was AI offers a scalable, efficient, and cost-effective way to handle high call volumes, improve customer satisfaction, and reduce support workload.
Pros
- Human-like AI interaction providing a natural customer experience
- Quick and easy setup process, minimizing onboarding time
- Automates a wide range of support tasks, reducing manual workload
- Seamless integration with Shopify platforms
- Transfers calls to human agents when necessary for complex issues
Cons
- Limited information on customization options and AI accuracy
- Potential limitations in handling highly complex or nuanced inquiries
- No publicly available pricing details, which could affect budget planning
Best for
- • Handling incoming customer calls for order updates and inquiries
- • Processing cancellations and refund requests automatically
- • Updating shipping addresses and order details on the fly
- • Creating support tickets from customer calls for follow-up
Pricing: Likely operates on a subscription-based model with tiered plans, possibly including a free trial or basic tier, and paid plans starting around a few hundred dollars per month depending on call volume and features.
Turn support emails into tickets
Mailero offers a streamlined approach to customer support by transforming email inboxes into a simple ticketing system. Designed primarily for solo founders and small teams, it eliminates the complexity of traditional helpdesk software by allowing users to manage support requests directly from their email—just forward messages and start replying instantly. Its minimalistic design emphasizes ease of use, requiring no setup, integrations, or workflows, making it ideal for those who want fast, efficient support without b bloated features. With EU hosting and GDPR compliance, Mailero also assures data privacy and security, appealing to privacy-conscious users. Its straightforward approach helps small businesses provide timely support without the overhead of larger, more complicated helpdesk solutions.
Pros
- Simple, no-setup ticket management directly from email
- User-friendly for solo founders and small teams
- Fast response workflow, no complex configurations needed
- EU hosting and GDPR compliance ensure data privacy
- Minimal learning curve with immediate usability
Cons
- Limited advanced features compared to traditional helpdesk tools
- Lacks automation, integrations, or reporting capabilities
- May not scale well for larger support teams or complex workflows
Best for
- • Managing customer support emails for small online businesses
- • Solo founders providing quick support without overhead
- • Handling support requests from personal or business email accounts
- • Providing fast onboarding and support for SaaS or digital products
Pricing: Likely operates on a freemium model, offering basic email ticketing features for free with optional paid plans for additional support or premium features. Exact pricing details are not specified but typically start at a modest monthly fee for small teams.