That Was AI vs Letterbook
Side-by-side comparison of features, pros & cons, pricing, and community votes (2026).
🏆 Letterbook leads with 251 upvotes
AI phone support that works like a human, for Shopify brands
That Was AI is an innovative AI-powered phone support solution specifically designed for Shopify brands looking to enhance customer service. It mimics human-like interactions, answering customer calls and performing a wide range of support actions such as updating orders, changing shipping addresses, processing cancellations and refunds, creating support tickets, and transferring calls to human agents when necessary. Its quick setup process allows businesses to implement the system within minutes, making it a practical choice for busy e-commerce teams seeking to streamline customer communication without sacrificing quality. By integrating seamlessly with Shopify, That Was AI offers a scalable, efficient, and cost-effective way to handle high call volumes, improve customer satisfaction, and reduce support workload.
Pros
- Human-like AI interaction providing a natural customer experience
- Quick and easy setup process, minimizing onboarding time
- Automates a wide range of support tasks, reducing manual workload
- Seamless integration with Shopify platforms
- Transfers calls to human agents when necessary for complex issues
Cons
- Limited information on customization options and AI accuracy
- Potential limitations in handling highly complex or nuanced inquiries
- No publicly available pricing details, which could affect budget planning
Best for
- • Handling incoming customer calls for order updates and inquiries
- • Processing cancellations and refund requests automatically
- • Updating shipping addresses and order details on the fly
- • Creating support tickets from customer calls for follow-up
Pricing: Likely operates on a subscription-based model with tiered plans, possibly including a free trial or basic tier, and paid plans starting around a few hundred dollars per month depending on call volume and features.
AI support platform built for startups
Letterbook is an innovative AI support platform designed specifically for startups seeking a modern alternative to traditional customer service tools like Zendesk, Freshdesk, Intercom, and Front. It seamlessly connects with your existing database and Stripe, enabling streamlined customer interactions across multiple channels such as email, forms, and more. Its AI-powered support agent automates ticket resolution, reducing response times and freeing up human resources for more complex tasks. This platform is ideal for startups aiming for scalable, efficient customer communication without the complexity of legacy systems. What sets Letterbook apart is its focus on AI-driven automation combined with easy integrations, making it a versatile solution for fast-growing companies seeking to enhance customer experience and operational efficiency.
Pros
- AI-powered automation reduces manual support workload
- Easy integration with databases and Stripe for seamless workflows
- Multichannel support including email and forms
- User-friendly interface tailored for startups
- Cost-effective alternative to traditional support platforms
Cons
- Limited details on advanced customization options
- Potential learning curve for non-technical users
- Uncertain scalability for very large support teams
Best for
- • Automating customer support tickets with AI responses
- • Managing multi-channel communications in one platform
- • Integrating support workflows with Stripe for billing inquiries
- • Providing instant responses to common customer questions
Pricing: Likely operates on a freemium model, offering basic features for free with paid plans that unlock advanced automation and integrations, starting around a modest monthly fee. Exact pricing details are not publicly specified but are expected to be competitive for startups.